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Abstract Paper aims Due to the scarcity of research that approaches the Lean Office in conjunction with Industry 4.0 Technologies, this article aims to discuss, understand and analyze the associations between these two concepts, as well as identify gaps to be explored. Originality This research contributes with guidelines for applying Industry 4.0 Technologies in administrative areas and possibilities of an association with the Lean for the development of the Smart Office. Research method Based on a systematic review of the literature, with a basic purpose, a descriptive objective, and qualitative data, a framework for developing the Smart Office is presented. Main findings An association model between Lean Office tools and Industry 4.0 Technologies is provided. It even classifies and addresses the impact and trends in administrative environments so that managers can develop the Smart Office. Implications for theory and practice Industry 4.0 technologies have been widely discussed in companies that seek to improve processes, mainly industries; however, there are still few applications in administrative environments. The applicability and association of new technologies for Smart Office can explore future studies and contribute to the growth of these areas in addition to the creation of new articles relating to technologies in this environments.

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Abstract Paper aims Apply a framework for characterizing a product-service system (PSS) from a life cycle and sustainability perspective. Originality Although the literature on the topic has evolved, there is still limited practical guidance on how to characterize a PSS. The paper contributes by applying a framework in PSS types. Research method A proposed conceptual framework was applied to characterize a PSS. This framework was assessed by experts, from which responses were statistically analyzed. Then, it was applied in three PSS types (bike sharing, water purifier rental, and car sharing). Main findings The initial result is the consolidation of the framework through statistical analysis. Then, its application in the three PSS types was able to spot the stages of the life cycle that each PSS focuses on most. Specifically for the water purifier, the most focused steps were ‘development’ and ‘implementation’, demonstrating efficient strategic planning and a commitment to meeting customer needs. Implications for theory and practice This study contributes to calls for more research and guidance into the PSS application. From a practical perspective, it may support product and systems designers by shedding light on the conceptual elements of PSS offerings.

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Abstract Paper aims This research establishes a method to evaluate a concurrent production system in parallel, through new operating curves of six sigma metrics. Originality Se proposes a novel method that provides criteria to monitor the performance of a production system in changing production conditions. Research method This research was approached from a logical positivist epistemological model, through a heuristic analysis and with a rational propositional approach to establish the characterization of the model, the evaluation metrics and propose the new operation curves. Main findings The results obtained show that as the sigma level increases in the global system (4.17), the level of defects per million opportunities decreases considerably and the performance increases at levels close to the main objective of Six Sigma, all this with a decrease of defects from 20.657 to 1.317, generating a high quality of 99.99% and achieving a good performance according to the established quality criteria. Implications for theory and practice This research provides a new tool where they articulate concepts of six sigma and operating curves to monitor a productive system, which allows in a practical way to determine the real capabilities in terms of quality performance of a system.

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Abstract Paper aims To analyze the consumers intention to buy in commerce and services in the neighborhood, using the Theory of Planned Behavior (TPB) as a theoretical basis, analyzing the Attitude, the Subjective Norm, the Perceived Behavioral Control, and expanding the TPB through the influence on the Attitude of the Moral Attitude, Empathic Concern and the Impact of Covid-19. Originality There are no studies on consumer buying behavior in commerce and neighborhood services in emerging countries, nor with this combination in the conceptual structure - TBP, Empathic Concern, Moral Attitude and the Impact of Covid-19. Research method Data were collected from respondents, and analysis was performed using Partial Least Squares - Structural Equation Modeling (PLS-SEM). Main findings The results indicate that the consumer's attitude towards buying in the neighborhood's commerce and services was positively and significantly influenced by the Moral Attitude and Impact of Covid-19 but not by Empathic Concern. Attitude, Subjective Norm, and Perceived Behavioral Control positively and significantly influence the intention to buy in neighborhood commerce and services. Implications for theory and practice As a theoretical implication, the conceptual model extends the TBP, adding the dimensions of Empathic Concern, Moral Attitude, and the Impact of Covid-19 on Attitude. In practice, the study can help store managers, retailers, and marketing professionals in the sector incorporate specific actions to reach potential consumers and improve their results.

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Abstract Paper aims This study is grounded in the supply chain resilience (SCRES) capabilities literature and the dynamic capabilities theory (DCT), which is used to develop a framework of dynamic SCRES capabilities for global supply chain disruptions. Originality This study explores firms' adapting, responding, and learning capabilities in the initial outbreak of the coronavirus pandemic 2019 (COVID-19) in the Irish context. Research method The research methodology was based on semi-structured interviews with supply chain leaders of international operations, extending between Ireland and the UK. Data analysis utilises a hybrid thematic analysis approach that integrates inductive codes with deductive priori-driven constructs. Main findings Five significant impacts of COVID-19 on supply chain operations are revealed: capacity and resource constraints, supply issues, demand spikes, supply chain skills shortages, and human resource factors. Furthermore, firms' high-order SCRES capabilities during a pandemic are related to their adaptation, response, and learning capabilities. Operational capabilities and resilience practices support these high-order capabilities. However, the empirical evidence indicates that resilience practices overlap across SCRES capabilities. Implications for theory and practice The connection between SCRES and dynamic capabilities is emphasized by demonstrating that operational capabilities and resilience practices are integral building blocks of high-order SCRES capabilities. We distinguish between dynamic and operational capabilities and present an integrative framework to elaborate the theory of dynamic SCRES capabilities. Moreover, valuable insights into developing dynamic SCRES capabilities are highlighted by adapting to changes, seizing opportunities, coordinating tasks, and engaging in learning routines in response to a pandemic disruption. Firms that harness SCRES elements and practices to enhance their adaptability, response, and learning capabilities share similarities with the dynamic capabilities processes of adapting & seizing, coordinating, and learning.

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Abstract Paper aims This paper describes research that aimed to develop a procedure for prioritizing the performance management of Third-party logistics (3PL) who work in a banking services company. Originality This article’s main contribution is the development of a procedure for evaluation and prioritization of the main 3PL performance indicators based on the SCOR model’s metrics. Research method This paper applied Analytic Hierarchy Process (AHP), a method for multi-criteria analysis, using the metrics of Supply Chain Operations Reference Model (SCOR). Main findings The approach proposed evaluates performance indicators of 3PL and prioritizes the development of new performance indicators using the metrics agility, responsiveness, and reliability of SCOR. Implications for theory and practice This research contributes to the literature by demonstrating the applicability of multicriteria approach to find the prioritization of 3PL in a banking services company.

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Abstract Paper aims This research proposes a tool for assessing supply risk, taking into account supply chain performance criteria. Originality The results show that risk management can contribute to better supply chain performance when supplier selection procedures consider the risks involved and how they are related to supply chain performance criteria. Research method A systematic literature review (SLR) was carried out on supplier selection, performance evaluation and risk management in the supply chain. The statistical tool IRT (Item Response Theory) was used to establish the level of difficulty in eliminating the types of risks identified and associated with the supply chain performance criteria, based on the probability of each situation occurring. Main findings With this scale, it is possible to identify which types of risk and performance criteria are most difficult for suppliers to meet and then define a plan for mitigating the risks that are harder to eliminate. Implications for theory and practice Based on the tool developed, organizations have greater understanding of how risks affect the performance of their supply chain and with that knowledge they can act to minimize the effects of the risks that are most difficult to eliminate.

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Abstract Paper aims This study aims to identify the advances in the literature related to Sustainable Life Cycle Assessment in the agricultural and food process sectors. Originality This study pioneers an investigation into trends in applying Life Cycle Sustainability Assessment techniques within the agricultural and food processing sectors, with a comprehensive consideration of environmental, economic, and social perspectives. Research method A systematic literature review and a bibliometric analysis revealed 71 articles that applied at least one of the life cycle assessment tools. Main findings The bibliometric analysis indicated that the studied areas have two main areas that separate studies in the food process sector and the agricultural sector areas. The content analysis indicated that most studies apply the environmental assessment of the life cycle, coupling some studies with the economic and social view and mainly using an attributional approach with the scope ranging from the cradle to the grave regarding the area. Implications for theory and practice As for theory, this study includes advancing knowledge and filling a research gap, while the practical relates to more sustainable decision-making by professionals involved in the agricultural and food processing sectors.

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Abstract Paper aims This paper aims to identify aspects of Human Resources (HR) and Knowledge Management (KM) in the context of Industry 4.0 (I4.0), to propose a research agenda to support a knowledge-based production management, effective knowledge retention and sharing, and support I4.0 adoption. Originality Mainly focusing on I4.0 technology issues, the related literature does not explore the impacts on people. This paper discusses how people, organization and society are affected and proposes a research agenda to study HR and KM within I4.0. Research method A Systematic Literature Review was conducted in 80 papers relating HR and KM and I4.0 implementation, focusing on the human role and required competencies for I4.0. Main findings The research agenda is organized in a framework including Society (Context and Sustainability), People (Workers and Managers), Organizations (Production and Service), Management Practices (HRM and Lean Process), and KM & Learning. Implications for theory and practice The better understanding of workers´ roles, KM and HR practices in the I4.0 contributes to the theoretical debate about promoting knowledge creation and sharing, new HR policies and decision-making. The findings provide theoretical contributions for human adaptation to I4.0, and practical contributions for managers dealing with I4.0.