This descriptive explanatory research proposes to searchi the performance of the persons who work at the Intensive Therapy Unit, referring to the way they identify, diagnose and solve the problems related to the emotional assurance of the inward patient. The study comprehended twenty-eight nurses and ten patients from the unities of three hospitals in Rio de Janeiro City. The technic which was used to search, consisted of the observation. The obtained results showed that the predominant therapeutic behavior indicate the physical alteration in detriment of the emotional, making evident that when the person who takes care of the patients leaves the whole performance, it will cause serious damages to the help for these patients whose basic human necessity affected is predominately related to the emotional assurance.