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Perceived value of organizational foresight processes: effects of the illusion of control and individual foresight

ABSTRACT

This research proposes an investigation into the reasons for low adherence for foresight processes in organizations. Studies involving the relevance of foresight processes have become increasingly frequent, driven by an environment of increasing volatility, uncertainty, ambiguity, and complexity. Despite the importance of the topic, which seeks to enable organizations to anticipate threats and opportunities from the environment through methods, there is still little adherence to these practices, which justifies the purpose of this investigation. To achieve the proposed objective, a questionnaire was structured. Then, it was applied via electronic survey, allowing the observation of the effects of the illusion of control and individual foresight activities on the perceived value of formal foresight processes in organizations. The data were analyzed based on structural equations modeling with estimation through Partial Least Square (PLS). The sample was composed of 185 executives from the financial and technological sectors, and a reduction to the perceived value of foresight processes was identified, as a result of the illusion of control and individual practices of these activities. These results contribute to the understanding of the low adherence of foresight processes, from the perspective of cognitive biases attributed to the decision-maker.

KEYWORDS
Foresight; Individual Foresight; Illusion of Control; Perceived Value

RESUMO

Esta pesquisa propõe uma investigação acerca dos motivos de baixa aderência de processos de foresight nas organizações. Estudos envolvendo a relevância de processos de foresight têm se tornado cada vez mais frequentes, impulsionados pelo ambiente de volatilidade, incerteza, ambiguidade e complexidade crescentes. Apesar da importância da temática, que busca através de métodos possibilitar que as organizações se antecipem às ameaças e oportunidades provenientes do ambiente, observa-se ainda pouca aderência a essas práticas, o que justifica o propósito desta investigação. Para atingir o objetivo proposto, foi estruturado um questionário, aplicado via survey eletrônica, observando os efeitos da ilusão de controle e de atividades individuais do foresight no valor percebido a processos formais de foresight nas organizações. Os dados foram analisados com base em modelagem de equações estruturais com estimação através de Partial Least Square (PLS). A amostra foi composta por 185 executivos dos setores financeiro e tecnológico, identificando uma redução ao valor percebido a processos de foresight em decorrência da ilusão de controle e das práticas individuais dessas atividades. Esses resultados colaboram para a compreensão da baixa adesão dos processos de foresight, sob a perspectiva de vieses cognitivos atribuídos ao tomador de decisão.

PALAVRAS CHAVE
Foresight; Foresight Individual; Ilusão de Controle; Valor Percebido

1. INTRODUCTION

The use of terms such as “foresight”, “strategic foresight” and “corporate foresight” has been growing quickly lately. The growth of this theme is associated with the reality of disruptive transformations to which organizations are inserted, generating the need to anticipate the opportunities and threats arising from this new scenario. The concept of foresight has its base in studies on environmental scanning, originally coined by Aguilar (1967Aguilar, F. (1967).Scanning the Business Environment. Macmillan. ) and is linked to weak signal management and organizational strategic planning (Ansoff, 1975Ansoff, H. I. (1975). Managing strategic surprise by response to weak signals. California Management Review, 18(2), 21-33.). With the growth of these studies, other terms were associated with the original concept, opening space for different approaches, andmaking it difficult to frame the theoretical subject (Rohrbeck, Battistella & Huizingh, 2015Rohrbeck, R., Battistella, C., & Huizingh, E. (2015). Corporate foresight: An emerging field with a rich tradition.Technological Forecasting and Social Change,101, 1-9.). Although there are terms that come close to the meaning of foresight (such as “anticipation”, “environmental scanning” and, in some cases, even “forecast”), it is understood that these terms do not contemplate the completeness of the concept, which is why the term was used as coined, foresight, even in the Portuguese version of this paper.

In general, this practice was structured to generate knowledge that should assist senior executives in making decisions about the future of their organizations and remains widely used for that purpose (Aguilar 1967Aguilar, F. (1967).Scanning the Business Environment. Macmillan. ). This practice ensures benefits by taking advantage of opportunities or protecting themselves from threats from the external environment (Koller, 2009Koller, H.(2009) Intercultural technology intelligence - a process and communication oriented approach. In: R. Meckl, R. Mu, F. Meng (Eds.), Technology and Innovation Management. Theories, Methods and Practices From Germany and China, (pp. 71-83). Oldenbourg Verlag München Wien. ), which is why it is still expressively associated with strategic organizational planning (Buehring & Liedtka, 2018Buehring, J. H., & Liedtka, J. (2018). Embracing systematic futures thinking at the intersection of Strategic Planning, Foresight and Design.Journal of Innovation Management,3(6)134-152.) in an orientation of future studies seeking to anticipate possible scenarios.

Regarding the methods used to achieve this objective, the academic literature related to foresightremains diverse (Soares, Florêncio, Assis, Digolin, Gontijo & Canesin, 2019Soares, S. A., Florêncio, J. G., Assis, J. D. A. D., Digolin, K., Gontijo, R., & Canesin, R. M. (2019). Alcances, limites e antinomias de métodos e técnicas em cenários prospectivos. IPEA), pointing to terms such as intelligence, scenario planning, strategic intelligence, and environmental scanning, among others. Additionally, different techniques are proposed, such as future scenarios, scanning, road mapping, brainstorming, stakeholder mapping, expert panels, relevance trees, etc. (Popper, 2008Popper, R. (2008). How are foresight methods selected?.Foresight - The journal of future studies, strategic thinking and policy, 10(6), 62-89), which makes this field still have the need to be better explored (Rohrbeck et al., 2015Rohrbeck, R., Battistella, C., & Huizingh, E. (2015). Corporate foresight: An emerging field with a rich tradition.Technological Forecasting and Social Change,101, 1-9.) to establish confluences in terms of understanding concepts and nomenclatures.

The activities performed for foresight operationalization are relevant in both an organizational and an individual approach. The difference between these approaches is the difficulty of organizations to maintain teams dedicated to foresight in a systematic way (Barnard-Wheels, 2017). Executives then choose to perform the activities individually and spontaneously, without an associated organizational process (Borges & Janissek-Muniz, 2017Borges, N. M. & Janissek-Muniz, R. (2017). The Environmental Scanning as an Informal and Individual Practice in Organizations. In: IX Congresso do Instituto Franco-Brasileiro de Administração de Empresas: Poitiers-France : ; Tapinos & Pyper, 2018Tapinos, E., & Pyper, N. (2018). Forward looking analysis: Investigating how individuals ‘do’ foresight and make sense of the future. Technological Forecasting and Social Change, 126, 292-302.). The effects of individual practices, besides the discontinuity and lack of organizational controls, are the absence of a collective interpretation of information, leading to individual decision-making in a context of complexity and uncertainty, with implications at the strategic level.

When making strategic decisions under uncertainty, executives are subjected to cognitive biases that limit the quality of the decision obtained in the strategic process (Bazerman & Moore, 1994Bazerman, M. H., & Moore, D. A. (1994). Judgment in Managerial Decision Making, (p. 226). Wiley.; Kahneman & Lovallo, 1993Kahneman, D., & Lovallo, D. (1993). Timid choices and bold forecasts: A cognitive perspective on risk taking.Management Science,39(1), 17-31.). The Theory of Illusion of Control (IOC) describes the tendency of decision-makers to overestimate their influence on casual events (Langer, 1975Langer, E. J. (1975). The illusion of control. Journal of personality and social psychology, 32(2), 311-328.) by weakening analytical reasoning, which is a relevant part of the decision-making process (Stefan & David, 2013Stefan, S., & David, D. (2013). Recent developments in the experimental investigation of the illusion of control. A meta‐analytic review. Journal of Applied Social Psychology, 43(2), 377-386.). This leads professionals to think about certainties, preventing reflection in complex situations, directly affecting the organizational strategic planning (Meissner & Wulf, 2016Meissner, P., & Wulf, T. (2016). Debiasing illusion of control in individual judgment: the role of internal and external advice seeking.Review of Managerial Science,10(2), 245-263.).

Considering that foresight processes, although relevant, are still poorly systematized and their value is still little explored by executives (Harrysson, Métayer & Sarrazin, 2014Harrysson, M., Métayer, E., & Sarrazin, H. (2014). The strength of ‘weak signals’. McKinsey Quarterly, 1, 14-17.), the possible relationships between individual foresight practices and their effects on the value perception of an organizational approach are questioned. There is also the questioning about possible influences of cognitive biases - specifically the illusion of control - on this perception arising.

Given the above, this research has the objective of investigating the individual approach and the bias of IOC, and its effects on the perception of value to foresight organizational processes and the intention for its adoption. To accomplish this objective, a survey was conducted with 185 executives from the financial and technological sectors, identifying the variations in the perceived value of foresight processes as a result of the illusion of control and individual practices of these activities.

1.1. Individual and Organizational Foresight

The foresight has been studied under different approaches for over 60 years. Different denominations are used to enable the company to anticipate events that represent structural changes in its market, taking advantage of opportunities or preventing threats arising from these changes (Soares et al., 2019Soares, S. A., Florêncio, J. G., Assis, J. D. A. D., Digolin, K., Gontijo, R., & Canesin, R. M. (2019). Alcances, limites e antinomias de métodos e técnicas em cenários prospectivos. IPEA).

The foresight process is not just about collecting information from the outside environment or from ones` knowledge. It is a process composed of the steps referred to in this work as “Informational Search”, “Sensemaking” and “ Information Use”, which can generate results linked to innovation (Ruff, 2006Ruff, F. (2006). Corporate foresight: integrating the future business environment into innovation and strategy. International Journal of Technology Management, 34(3-4), 278-295.; Rohrbeck, 2012Rohrbeck, R. (2012). Exploring value creation from corporate-foresight activities. Futures, 44(5), 440-452.), organizational performance (Garg, Walters & Priem, 2003Garg, V. K., Walters, B. A., & Priem, R. L. (2003). Chief executive scanning emphases, environmental dynamism, and manufacturing firm performance. Strategic Management Journal, 24(8), 725-744.), and competitive advantage (Rohrbeck et al., 2015Rohrbeck, R., Battistella, C., & Huizingh, E. (2015). Corporate foresight: An emerging field with a rich tradition.Technological Forecasting and Social Change,101, 1-9.).

Authors such as Lesca (2003Lesca, H. (2003). Veille Stratégique: La méthode LE SCAnning®. EMS.), Kaivo-Oja (2017Kaivo-Oja, J. (2017). Towards better participatory processes in technology foresight: How to link participatory foresight research to the methodological machinery of qualitative research and phenomenology? Futures, 86, 94-106.) and Schoemaker (2019Schoemaker, P. J. (2019). Attention and foresight in organizations. Futures & Foresight Science, 1(1), e5.) raise the need for a systematized approach, with structuring of formal processes and roles that will be performed by different professionals. The importance of multidisciplinarity in achieving results is discussed, as well as the relevance of the collective factor in creating the meaning of information (Lesca, 2003Lesca, H. (2003). Veille Stratégique: La méthode LE SCAnning®. EMS.; Sarpong & Maclean, 2014Sarpong, D., & Maclean, M. (2014). Unpacking strategic foresight: A practice approach. Scandinavian Journal of Management, 30(1), 16-26.). In addition, an organizational approach enables the observation of indirect effects such as strategic alignment (Kumar et al., 2001Kumar, K., Subramanian, R., & Strandholm, K. (2001). Competitive strategy, environmental scanning and performance: a context specific analysis of their relationship. International Journal of Commerce and Management, 11(1), 1-33.; Battistella, 2014Battistella, C. (2014). The organisation of Corporate Foresight: A multiple case study in the telecommunication industry.Technological Forecasting and Social Change,87, 60-79.) and increased organizational learning (Rohrbeck & Schwartz, 2013Rohrbeck, R., & Schwarz, J. O. (2013). The value contribution of strategic foresight: Insights from an empirical study of large European companies.Technological Forecasting and Social Change,80(8), 1593-1606.; Battistella, 2014Battistella, C. (2014). The organisation of Corporate Foresight: A multiple case study in the telecommunication industry.Technological Forecasting and Social Change,87, 60-79.; Peter & Jarratt, 2015Peter, M. K., & Jarratt, D. G. (2015). The practice of foresight in long-term planning. Technological Forecasting and Social Change,101, 49-61.).

On the other hand, an individualoriented approach is observed, linking the stages of foresight to the roles of the senior executives (Lau et al., 2012Lau, R. Y., Liao, S. S., Wong, K. F., & Chiu, D. K. (2012). Web 2.0 environmental scanning and adaptive decision support for business mergers and acquisitions. MIS Quarterly, 36(4), 1239-1268.; Barron, Hultén & Vanyushyn, 2015Barron, A., Hultén, P., & Vanyushyn, V. (2015). Country-of-origin effects on managers’ environmental scanning behaviours: evidence from the political crisis in the Eurozone. Environment and Planning C: Government and Policy, 33(3), 601-619.). In this approach, the strategic level concentrates the entire foresight activity plan. This difference in approaches configures how activities will be performed, their continuity and the level of dependence of the organization on specific individuals (Borges & Janissek-Muniz, 2017Borges, N. M. & Janissek-Muniz, R. (2017). The Environmental Scanning as an Informal and Individual Practice in Organizations. In: IX Congresso do Instituto Franco-Brasileiro de Administração de Empresas: Poitiers-France : ). Figure 1 presents the distribution of the macro activities of the foresight process considering the two approaches.

Figure 1.
Different Foresight Approaches

According to Reger’s (2001Reger, G. (2001). Technology foresight in companies: from an indicator to a network and process perspective.Technology Analysis & Strategic Management,13(4), 533-553.) study, it is observed that foresight processes are poorly structured, often occurring unconsciously, without defined phases, which incurs difficulties in describing the activity, reinforcing the individual approach. These characteristics associated with the individual foresight process limit the quality of the decision obtained in the strategic process (Bazerman & Moore, 1994Bazerman, M. H., & Moore, D. A. (1994). Judgment in Managerial Decision Making, (p. 226). Wiley.; Kahneman & Lovallo, 1993Kahneman, D., & Lovallo, D. (1993). Timid choices and bold forecasts: A cognitive perspective on risk taking.Management Science,39(1), 17-31.), since executives are susceptible to cognitive bias. Next, the illusion of control bias will be discussed, in an attempt to understand its effects on the approaches presented so far.

1.2. Illusion of Control and the Organizational Context

White (1959White, R. W. (1959). Motivation reconsidered: The concept of competence.Psychological Review,66(5), 297-333. ) describes control as an intrinsic and extrinsic human need related to interaction and changes in the external environment. De Charms (2013De Charms, R. (2013).Personal Causation: The internal affective determinants of behavior. Routledge.) refers to the desire for effectiveness in controlling and modifying the external environment as the main motivational propensity of the human being. According to Skinner (1995Skinner, E. A. (1995).Perceived control, motivation, & coping (Vol. 8). Sage. ), people need control experiences, and the need for competence or effectiveness is considered universal.

The concept of Illusion of Control was introduced by Langer (1975Langer, E. J. (1975). The illusion of control. Journal of personality and social psychology, 32(2), 311-328.), who argued that the phenomenon refers to an expectation of success considering a probability improperly higher than what the objective probability would justify. According to Taylor and Brown (1988Taylor, S. E., & Brown, J. D. (1988). Illusion and well-being: a social psychological perspective on mental health.Psychological Bulletin,103(2), 193-210.), IOC ends up acting as a mechanism that reduces the understanding of risks, leading the individuals to conduct their activities without being barred by fear. Sivanathan et al. (2008Sivanathan, N., Pillutla, M. M., & Murnighan, J. K. (2008). Power gained, power lost.Organizational Behavior and Human Decision Processes,105(2), 135-146.) show that power influences individuals to the point of losing their ability to interact with and adapt to the real world.

In scenarios of uncertainty, individuals try to simplify their decisions and use intuition, deciding based on associations to lived experiences (Dijksterhuis, Bos, Nordgren & Van Baaren, 2006 Dijksterhuis, A., Bos, M. W., Nordgren, L. F., & Van Baaren, R. B. (2006). On making the right choice: The deliberation-without-attention effect. Science, 311(5763), 1005-1007.; Dane & Pratt, 2007Dane, E., & Pratt, M. G. (2007). Exploring intuition and its role in managerial decision making. Academy of Management Review, 32(1), 33-54.), which can cause errors of judgment (Kahneman & Tversky, 1979Kahneman, D., & Tversky, A. (1979). Prospect theory: An analysis of decision under risk. Econometrica, 47(2), 263-292. ; Tversky & Kahneman, 1974Tversky, A., & Kahneman, D. (1974). Judgment under uncertainty: Heuristics and biases. Science, 185(4157), 1124-1131.). In terms of organizational strategy, IOC reduces perceived risk (Simon et al., 2000Simon, M., Houghton, S. M., & Aquino, K. (2000). Cognitive biases, risk perception, and venture formation: How individuals decide to start companies.Journal of Business Venturing,15(2), 113-134.) and executive predictability (Durand, 2003Durand, R. (2003). Predicting a firm’s forecasting ability: The roles of organizational illusion of control and organizational attention.Strategic Management Journal,24(9), 821-838.), reducing then the overall quality of decisions obtained (Duhaime & Schwenk, 1985Duhaime, I. M., & Schwenk, C. R. (1985). Conjectures on cognitive simplification in acquisition and divestment decision making.Academy of Management Review,10(2), 287-295.) and of the performance (Blenko et al., 2010Blenko, M. W., Mankins, M. C., & Rogers, P. (2010). The decision-driven organization.Harvard Business Review,88(6), 54-62.; Milkman et al. 2009Milkman, K. L., Chugh, D., & Bazerman, M. H. (2009). How can decision making be improved?Perspectives on Psychological Science, 4(4), 379-383.), with decisions based on overconfidence (Montier, 2007Montier, J. (2007).Behavioural Investing: A practitioner’s guide to applying behavioural finance. John Wiley & Sons.).

As a consequence of what has been seen so far, and of the needs for the present investigation, it is necessary to understand the traits in the individual that configure the illusion of control in an organizational context. The following will seek this deepening.

1.3. Characteristics of the illusion of control in individuals

The illusion of control demonstrates an individual’s behavior, when one believesthat he/she had greater control over a given situation than he/she actually does (Langer, 1975Langer, E. J. (1975). The illusion of control. Journal of personality and social psychology, 32(2), 311-328.). In this case, an individual believes he or she has mastery over future occurrences and a belief in the likelihood of what is greater than is veridically observable (Graham, Harvey & Huang, 2009Gosling, M., & Lago, J. (2006). Dimensões do valor percebido ea influência no boca-a-boca: reflexões teóricas e proposição de um modelo.REAd-Revista Eletrônica de Administração,12(5), 345-368.). Derivations from IOC in individuals are overconfidence (Montier, 2007Montier, J. (2007).Behavioural Investing: A practitioner’s guide to applying behavioural finance. John Wiley & Sons.) and little value attributed to risks (Laroche & Nioche 2015Laroche, H., & Nioche, J. P. (2015). L’approchecognitive de lastratégie d’entreprise.Revue Française de Gestion,41(253), 97-120.; Langer, 1975Langer, E. J. (1975). The illusion of control. Journal of personality and social psychology, 32(2), 311-328.; Schwenk, 1984Schwenk, C. R. (1984). Cognitive simplification processes in strategic decision‐making. Strategic Management Journal, 5(2), 111-128., 1988Schwenk, C. R. (1988). The cognitive perspective on strategic decision making. Journal of Management Studies, 25(1), 41-55.).

Schwenk (1988Schwenk, C. R. (1988). The cognitive perspective on strategic decision making. Journal of Management Studies, 25(1), 41-55.) points out that the illusion of control bias represents the excess of confidence in one’s own ability to produce positive results; the individual constantly seeks to identify ways to control the results to be obtained and, to this end, formulates hypotheses about the effects of his actions on these results (Schwenk, 1988Schwenk, C. R. (1988). The cognitive perspective on strategic decision making. Journal of Management Studies, 25(1), 41-55.).

March and Shapira (1987March, J. G., & Shapira, Z. (1987). Managerial perspectives on risk and risk taking.Management Science,33(11), 1404-1418.) found that company managers show signs of illusion of control by minimizing probabilities of failure. Ferreira and Yu (2003Ferreira, C. F., & Yu, A. S. O. (2003). Todos acima da média: excesso de confiança em profissionais de finanças.Revista de Administração da Universidade de São Paulo,38(2), 101-111.) observed behaviors that were discrepant with the theoretical models of rational expectations and consistent with the literature on behavioral finance. These professionals demonstrated to be excessively confident in their abilities to predict the market, which constitutes evidence that they can make systematic errors when analyzing the information. Such result is added to the other groups of professionals in which there was already found overconfidence, such as engineers (Kidd, 1970Kidd, J. B. (1970). The utilization of subjective probabilities in production planning.Acta Psychologica,34, 338-347.), doctors (Oskamp, 1965Oskamp, S. (1965). Overconfidence in case-study judgments.Journal of Consulting Psychology,29(3), 261-265.), managers (Edward & Schoemaker, 1992Edward, R. J., & Schoemaker, P. J. H. (1992). Managing overconfidence.Sloan Management Review, 33(2), 7-17.) and entrepreneurs (Busenitz & Barney, 1997Busenitz, L. W., & Barney, J. B. (1997). Differences between entrepreneurs and managers in large organizations: Biases and heuristics in strategic decision-making.Journal of Business Venturing,12(1), 9-30.).

In terms of low value attributed to risks, the greater the perception of control, the greater the probability of underestimating risks. The misconceptions regarding the illusion of control will lead the individual to overestimate the success of a task, reducing the value to the risks assigned (Schwenk, 1988Schwenk, C. R. (1988). The cognitive perspective on strategic decision making. Journal of Management Studies, 25(1), 41-55.). Even when the information presented is unequivocal, there is a tendency to wait for confirmation from alternative sources before deciding on risk protection action (Choo & Nadarajah, 2014Choo, C. W., & Nadarajah, I. (2014). Early warning information seeking in the 2009 Victorian Bushfires.Journal of the Association for Information Science and Technology,65(1), 84-97.). The subject touches on the “normalcy bias” - a tendency to underestimate the probability of a disaster and its dangerous effects (Omer & Alon, 1994Omer, H., & Alon, N. (1994). The continuity principle: A unified approach to disaster and trauma.American Journal of Community Psychology,22(2), 273-287.), or the tendency in any kind of crisis for people to initially interpret their situation as safe (Kuligowski & Gwynne, 2010Kuligowski, E. D., & Gwynne, S. M. (2010). The need for behavioral theory in evacuation modeling. In:Pedestrian and Evacuation Dynamics 2008(pp. 721-732). Springer.). Individuals tend to believe in the less alarming options whenever they are presented with conflicting or ambiguous information about the danger (Omer & Alon, 1994Omer, H., & Alon, N. (1994). The continuity principle: A unified approach to disaster and trauma.American Journal of Community Psychology,22(2), 273-287.).

Based on what has been shown, it is possible to associate some characteristics to the behavior of the individual regarding overconfidence and low value to risks, as shown in Table 1.

Table 1.
Characteristics of the Illusion of Control in Individuals

The characteristics of overconfidence and the low value attributed to risks demonstrate that the behavior of the decision-maker can be biased due to IOC (Das & Teng, 1999Das, T. K., & Teng, B. S. (1999). Managing risks in strategic alliances.Academy of Management Perspectives,13(4), 50-62.; Simon et al., 2000Simon, M., Houghton, S. M., & Aquino, K. (2000). Cognitive biases, risk perception, and venture formation: How individuals decide to start companies.Journal of Business Venturing,15(2), 113-134.; Meissner & Wulf, 2016Meissner, P., & Wulf, T. (2016). Debiasing illusion of control in individual judgment: the role of internal and external advice seeking.Review of Managerial Science,10(2), 245-263.). Among the possible implications related to this theme, there is evidence about the foresight process (Barnes, 1984Barnes Jr, J. H. (1984). Cognitive biases and their impact on strategic planning. Strategic Management Journal, 5(2), 129-137.; Durand, 2004Durand, R. (2004). Can Illusion of Control Destroy a Firm’s Competence? The Case of Forecasting Ability. In: H. Tsoukas and J. Shepherd (Eds.), Strategic Foresight. Blackwell, 109-130. ; Merkle, 2017Merkle, C. (2017). Financial overconfidence over time: Foresight, hindsight, and insight of investors. Journal of Banking & Finance, 84, 68-87.), from which arises questioning about the executive’s own perception of value to a formal foresight process, when it is influenced by the IOC.

1.4. Perceived Value and Intention to Adopt to Foresight Processes

The concept of perceived value is based on the idea of adding perceptions of different product benefits and also of the associated compensations. Perceived value research is more related to business-to-consumer exchange contexts, while there is a shortage of B2B research (Brei & Rossi, 2005Brei, V. A., & Rossi, C. A. V. (2005). Confiança, valor percebido e lealdade em trocas relacionais de serviço: um estudo com usuários de internet banking no Brasil.Revista de Administração Contemporânea, 9(2), 145-168.; Gosling & Lago, 2006Garg, V. K., Walters, B. A., & Priem, R. L. (2003). Chief executive scanning emphases, environmental dynamism, and manufacturing firm performance. Strategic Management Journal, 24(8), 725-744.; Lacerda & Mendonça, 2010Lacerda, T. S., & Mendonça, B. Q. (2010). Marketing B2B: mapeamento dos trabalhos acadêmicos no Brasil de 1998 a 2007.Revista de Administração da Universidade Federal de Santa Maria, 3(2), 219-229.). However, it is relevant to deepen this theme as well in the B2B environment, expanding the knowledge of the attributes considered important and their relationship with perceived value (Boksberger & Melsen, 2011Boksberger, P. E., & Melsen, L. (2011). Perceived value: a critical examination of definitions, concepts and measures for the service industry.Journal of Services Marketing,25(3), 229-240.).

Thus, some authors have worked on the concept of perceived value under the organizational parameter, seeking the understanding of value by the organization itself in relation to the processes adopted: Niazi and Babar (2009Niazi, M., & Babar, M. A. (2009). Identifying high perceived value practices of CMMI level 2: An empirical study.Information and Software Technology,51(8), 1231-1243.), analyzing CMMI practices in software industries; Abdelrahman (2008Abdelrahman, M., Papamichail, N. K., & French F. (2008). An analysis of the perceived value of using knowledge management systems in supporting decision making processes. Proceedings of the European Conference on Knowledge Management, ECKM. 2, 1115-1128. ), regarding organizational processes of knowledge management; Riviére (2015), proposing a perceived value model for innovation; and Chekurov et al (2018Chekurov, S., Metsä-Kortelainen, S., Salmi, M., Roda, I., & Jussila, A. (2018). The perceived value of additively manufactured digital spare parts in industry: An empirical investigation.International Journal of Production Economics,205, 87-97.), analyzing the perceived value of the implementation of assisted manufacturing in supply chains. Borges (2020Borges, N. M. (2020). Valor percebido a processos de Foresight nas organizações: uma visão sob a lente da Teoria da Ilusão de Controle. Tese de Doutorado Universidade Federal do Rio Grande do Sul, Escola de Administração, Programa de Pós-graduação em administração. Porto Alegre, RS. .) proposes an adaptation of the Perval and ServPerval models to establish dimensions that clarify the structure of perceived value in terms of foresight processes. The themes related to the acceptance and adoption of technologies have been extensively researched over the years, beginning in 1975 with the Theory of Reasoned Action, which argued that the behavior of individuals is conditioned by the intentions of behavior, linked to positive and negative feelings of themselves (Fishbein & Azjen, 1975Fishbein, M., & Azjen, I. (1975). Formation of intentions. In: Belief, attitude, intention, and behavior: an introduction to theory and research, 288-334. Reading, MA.). Several other models related to these themes were elaborated, such as the Theory of Planned Behavior (Ajzen, 1991Ajzen, I. (1991). The theory of planned behavior.Organizational Behavior and Human Decision processes,50(2), 179-211.), Motivational Model (Davis, Bagozzi & Warshaw, 1992Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1992). Extrinsic and intrinsic motivation to use computers in the workplace 1.Journal of Applied Social Psychology,22(14), 1111-1132.) and the Technology Acceptance Model - TAM (Davis, 1989Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology.MIS Quarterly, 13(3), 319-340.). In 2003, Venkatesh, Morris, Davis and DavisVenkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view.MIS Quarterly, 27(3) 425-478. unified several of these theories into a single model that has been used to understand the acceptance and use of technologies: UTAUT. The basic idea regarding user acceptance models depends on the user’s individual reactions to the use of information technology, on his or her intentions for the use it, that derive from the effective use of these technologies.

The behavioral intention construct which is present in the UTAUT model consists of the user’s intention regarding the effective use of the system, and is an important antecedent of the individual’s effective use behavior (Venkatesh et al., 2003Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view.MIS Quarterly, 27(3) 425-478.). Although the research conducted by Venkatesh et al. was conducted in the context of technology adoption, it was considered appropriate to use the construct, since the factors that influence the intention to adopt a process may be similar to those found in the studies summarized by Venkatesh et al. (2003Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view.MIS Quarterly, 27(3) 425-478.).

1.5. Research Assumptions

Foresight processes generate positive results for organizations (Jennings & Lumpkin, 1992Jennings, D. F., & Lumpkin, J. R. (1992). Insights between environmental scanning activities and Porter’s generic strategies: An empirical analysis.Journal of Management, 18(4), 791-803.; Ruff, 2006Ruff, F. (2006). Corporate foresight: integrating the future business environment into innovation and strategy. International Journal of Technology Management, 34(3-4), 278-295.; Rohrbeck, 2012Rohrbeck, R. (2012). Exploring value creation from corporate-foresight activities. Futures, 44(5), 440-452.; Battistella, 2014Battistella, C. (2014). The organisation of Corporate Foresight: A multiple case study in the telecommunication industry.Technological Forecasting and Social Change,87, 60-79.), highlighting their importance from the point of view of organizational strategy management. However, the bias of IOC generates effects on decision-makers in situations of uncertainty, affecting the ability to glimpse risks or collaborating with overconfidence behaviors. These characteristics of the illusion of control can affect decision-makers’ perception of value with respect to foresight processes.

  • H1: The illusion of control reduces perceived value to formal foresight organizational processes.

Foresight organizational processes have different ramifications, making it difficult to specify a “reliable” methodology (Soares et al., 2019Soares, S. A., Florêncio, J. G., Assis, J. D. A. D., Digolin, K., Gontijo, R., & Canesin, R. M. (2019). Alcances, limites e antinomias de métodos e técnicas em cenários prospectivos. IPEA), as well as barriers related to difficulty of implementation, credibility (Slaughter, 1990Slaughter, R. A. (1990). The foresight principle.Futures,22(8), 801-819.; Schwartz, 2005), and response time of the process to the company’s needs (Coates, 1985Coates, J. F. (1985). Foresight in federal government policy making.Futures Research Quarterly, 1(2), 29-53.; Slaughter, 1990). Some of these barriers are eliminated as individual foresight practices take shape, through the spontaneous execution of activities, which is usually attributed to company executives (Borges & Janissek-Muniz, 2017Borges, N. M. & Janissek-Muniz, R. (2017). The Environmental Scanning as an Informal and Individual Practice in Organizations. In: IX Congresso do Instituto Franco-Brasileiro de Administração de Empresas: Poitiers-France : ). The hypothesis elaborated is that, when performing foresight activities in an individual way, there is a reduction in the perception of the value of organizational practices.

  • H2: The performance of individual foresight practices by executives reduces perceived value to formal foresight organizational processes.

The intention of adoption for a process is usually linked to diverse background factors. Like the TAM model (Davis, 1989Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology.MIS Quarterly, 13(3), 319-340.) which has the perceived utility as an antecedent to the attitude of use, and the UTAUT model (Venkatesh, 2003Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view.MIS Quarterly, 27(3) 425-478.), which includes the expectation of performance as an antecedent to the intention of use, it is questionable whether the value perceived by executives to the organizational processes of foresight will influence the intention of adoption of the same.

  • H3: Perceived value influences the intention of adoption to formal foresight organizational processes.

Based on these hypotheses, the method will be developed, followed by the presentation of results, discussion and final considerations of the study.

2. METHOD

The survey was made operational through the application of an electronic survey, directed to executives from the Brazilian financial and technological sectors, totaling 185 valid questionnaires.

To achieve the goal, a quantitative approach was chosen, seeking to verify hypotheses and their relationships (Malhotra, 2012Malhotra, N. (2012).Pesquisa de marketing: uma orientação aplicada(6a ed.). Bookman.). Based on these, the research model (Figure 2) points to two independent variables (individual foresight and illusion of control) and two dependent variables (perceived value of foresight and intention of adoption to foresight processes).

Figure 2.
Research Model

The research instrument was developed based on the theoretical review, using a 5-point Likert concordance scalecontaining statements related to the constructs presented (Table 2).

Table 2.
Constructs Developed in the Study

The questionnaires were distributed in groups specialized in the sectors under study, and targeted to executives, between the months of May and August 2019. The sample is an important component for performing statistical analysis (Hair et al., 2009Graham, J. R., Harvey, C. R., & Huang, H. (2009). Investor competence, trading frequency, and home bias.Management Science,55(7), 1094-1106.), and was chosen considering the adherence of these branches to the concepts of volatility, complexity, uncertainty, and ambiguitythat contextualize the need for a structured foresight process in organizations. It was chosen to work with executives because they are responsible for strategic decision-making, and also because individual foresight processes are usually attributed to professionals who work at this organizational level.

The G*Power 3.1.9.2 software (Faul; Erdfelder; Buchner & Lang, 2007Faul, F., Erdfelder, E., Lang, A. G., & Buchner, A. (2007). G* Power 3: A flexible statistical power analysis program for the social, behavioral, and biomedical sciences. Behavior Research Methods,39(2), 175-191.) was used to define the sample size. According to Ringle, da Silva and Bido (2014Ringle, C. M., Da Silva, D., & Bido, D. D. S. (2014). Modelagem de equações estruturais com utilização do SmartPLS.Revista Brasileira de Marketing,13(2), 56-73.), one should evaluate the latent construct or variable that has the largest number of predictors as reference for determining the sample size, considering 0.80 the power of test and 0.15 the effect size, as suggested by Hair et al (2014Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice,19(2), 139-152.). Including this information, the sample size required is 107 respondents. Despite indications that the SmartPLS tool does not require a minimum number of respondents (Hair et al., 2016Hair, Jr., J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2016).A primer on partial least squares structural equation modeling (PLS-SEM). Sage.), allowing complex analyses even with small samples, there is no consensus, which led to a search for a higher sample than indicated in G*power.

The data collection was performed in two stages, being sent a pre-test in May/2019, when 70 answers were obtained, which served to validate the instrument (Malhotra, 2012Malhotra, N. (2012).Pesquisa de marketing: uma orientação aplicada(6a ed.). Bookman.). There was no need for adjustments, because the factor loads obtained for each variable were satisfactory. The second data collection was then carried out between June and August/2019, obtaining 197 complete questionnaires. Of these, 12 were discarded because they had more than 80% of their responses in the same alternative (Hair et al., 2014Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice,19(2), 139-152.).

The analysis was carried out through the application of different techniques. Initially, Harman’s factor test was performed to avoid method bias, followed by reliability analysis (Cronbach’s Alpha), exploratory factor analysis, confirmatory factor analysis, and modeling of structural equations. When performing the reliability analysis, we chose to exclude the FI4 Variable, because it had Cronbach’s Alpha less than 0.6, which compromised the model.

For the proposed model analysis, the convergent validity was verified through the average variance extracted (AVE), that help to understand if the model converges to a satisfactory result, if they are higher than 0.5 (Fornell & Larcker, 1981Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 18(3), 382-388 ). Then the internal consistency values were observed using Cronbach’s Alpha and Composite Reliability (Hair et al., 2014Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice,19(2), 139-152.), both of which are used to assess whether the sample is bias-free, or whether the responses as a whole are reliable. The third step performed was that ofdiscriminant validity of the model, with an indicator showing that the latent constructs or variables are independent of each other (Hair et al., 2014Hair Jr., J., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM) An emerging tool in business research.European Business Review,26(2), 106-121.). There are two ways: observing the cross loads, where the indicators must have higher factor loads in their respective constructions than in others (Chin, 1998Chin, W. W. (1998). The partial least squares approach to structural equation modeling.Modern Methods for Business Research,295(2), 295-336.), and by applying the criterion of Fornell and Larcker (1981Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 18(3), 382-388 ), which compares the square roots of the values of the average variance extracted from each construction with the correlations between the constructions.

For the Structural Model, Li, Su and Higgins (2015Lin, H.F., Su, J.Q., Higgins, A. (2015). How Dynamic Capabilities affect adoption of management innovations.Journal of Business Research, 69(2) 862-876.) and Hair, Ringle and Sarstedt (2011Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2009).Análise Multivariada de Dados. Bookman editora.) indicate the need for Collinearity calculations that indicate whether an item can become redundant compared to others (Variance Inflation Factor - VIF); the Coefficient of Determination (R²), which indicates the quality of the adjusted model, the Predictive Validity (Q²), which expresses how close the model is to what was expected of it; the Effect Size (f²), indicating the usefulness of each Constructo in the model; and the t-test (t-student) which evaluates the significance of correlations and regressions. Table 3 presents the summarized information verified in the model analysis.

Table 3.
Model validation steps

The operationalization of these validation steps occurred with the use of SPSS and SmartPLS software. Based on what has been exposed so far, the research was applied, and its analyses and results are presented in the following section, followed by discussions regarding the result and final considerations.

3. RESULTS

In order to achieve the objective of this study, 185 valid questionnaires were received, as explained in the method section. Of these, the majority of respondents are male (68%). The predominant sector in terms of responses received is the financial sector (62%), and the positions held by the executive respondents are those of manager (35%), superintendent (7%), director (20%), partner (31%), and counselor (7%). The predominant age group is from 31 to 40 years old, with 34% of the respondents, of which 40% had occupied their positions for less than 5 years.

In a brief descriptive analysis of the data obtained, taking into consideration the average of the results, it is observed that the illusion of control is, in a very subtle way, more observed in male respondents. More expressively, it is observed that the age group above 60 years is the one that has the highest agreement with the characteristics of the IOC. In terms of positions held, the functions of superintendent and counselor are the most prone to IOC behavior, with managers being the ones with the lowest indicator of this behavior. In terms of time of experience, the differences are subtle, being those with more than 10 years of experience the most prone to the illusion of control. And, finally, in the field of operation, also with a subtle difference, executives from the financial sector present a higher level of IOC than the executives from the technological sector. These data are shown in Table 4.

Table 4.
Illusion of Control in the Different Characteristics of the Sample

For the analysis of the obtained data, in line with the methodological procedures chosen to achieve the objectives of this research, the result of Harman’s test was initially observed. The test presented 4 analysis factors, the largest of which results in 40% of the variance, being an indication that, in this aspect, the model is as expected. The reliability analysis was also performed based on the results of Cronbach’s Alpha, which should be higher than 0.7 (Hair et al., 2016Hair Jr., J., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM) An emerging tool in business research.European Business Review,26(2), 106-121.).

Then, the analysis was performed to validate the proposed measurement model, starting with the exploratory factor analysis, useful to verify the existence of correlations between variables and to identify interrelated variables (Koufteros, 1999Koufteros, X. A. (1999). Testing a model of pull production: a paradigm for manufacturing research using structural equation modeling.Journal of Operations Management,17(4), 467-488.; Hair et al. 2009Graham, J. R., Harvey, C. R., & Huang, H. (2009). Investor competence, trading frequency, and home bias.Management Science,55(7), 1094-1106.), starting with the KMO and Barlett’s sphericity tests. These analyses are presented in Table 5.

Table 5.
KMO, Cronbach’s Alpha and Barlett Sphericity

Then, the factorial analysis observed the factorial loads indicated for each variable, which must be greater than 0.4 in its constructions and greater than the loads obtained for the variable in the other constructions (Table 6).

Table 6.
Exploratory Factorial Analysis

For analysis of the measurement model, the convergent validity was verified, having as indicator the mean variance extracted. The results were satisfactory because all latent variables presented results higher than 0.5. The discriminant validity was based on the square root value of the AVE, noting that its value must be higher than the other LVs of the model, which is also confirmed. The reliability of the model was evaluated taking into consideration the Cronbach’s Alpha and Composite Reliability indicators, both within the recommended standards (Table 7).

Table 7.
Measurement Model

Regarding the evaluation of the structural model, the collinearity was verified through the VIF values, all below 5, which is the established criterion for this analysis. The effect size was verified based on the Cohen Indicator (F²), which indicates the average effect of the variables Individual Foresight and Illusion of Control on the perceived value, and high effect between the variable Perceived Value and the Intention of Adoption. The coefficient of determination presents moderate effect in both situations, being an acceptable value for the proposed model (Table 8).

Table 8.
Structural Model

Once the questions related to the analysis of the model are observed, it is verified, through the T-value results, that the hypotheses of the study are confirmed. Both the illusion of control bias and individual foresight practices negatively influence the perceived value of these practices from an organizational perspective. And the perceived value of the executives influences the intention of adoption to the processes. The analyses and discussions of the results obtained, as well as the final considerations of this research, will be presented below.

4. FINAL DISCUSSIONS AND CONSIDERATIONS

The foresight processes, although admittedly important, still have little adherence to management practices. This is one of the motivators for the execution of this research, which sought to understand the effects of the illusion of control and individual practices to the perceived value of foresight as a structured process.

To carry out the research, the characteristics common to individuals who present illusion of control were observed. Furthermore, the activities and stages of a foresight process were verified, allowing the structuring of a measurement model capable of relating the constructs, in order to verify the possible effects of these phenomena on the perceived value of the foresight process and, later, on the intention of adoption of these processes. Statistical criteria in the literature were used to validate the model.

The sample was composed by executives from the financial and technological sectors, given the reality of transformation that these sectors are going through, and the adherence of this reality to foresight processes. Since the objective established for this study is to establish the relationships between the illusion of control, the individual foresight, the perceived value of the foresight and the intention of adoption of the foresight, using the modeling of structural equations for data analysis; descriptive analyses of the data and comparisons regarding the characteristics of the respondents were not explored in depth in the results section. Due to the sample size required for the modeling of structural equations made explicit in the method, it was not possible to make comparisons between the different sectors using the model.

Exactly because this is a study that explores the behavior of the individual, characteristics such as gender, age, and time of experience can influence the illusion of control. Sivanathan et al (2008Sivanathan, N., Pillutla, M. M., & Murnighan, J. K. (2008). Power gained, power lost.Organizational Behavior and Human Decision Processes,105(2), 135-146.) observe that the illusion of control, in corporate environments, increases as the individual’s power increases, which could be observed in part in the results, concluding that executives in the position of “counselors” showed superior IOC behaviors than others. In counterpoint to this statement, executives with superintendent positions presented superior IOC behaviors to directors and partners. A possible explanation for this situation is the fact that superintendent positions, in the context of the study, are linked to banking institutions, solid and already well structured in hierarchical terms. On the other hand, directors and, especially, partners, may be positions also held in fintechs that are generally less structured and have a reduced number of employees.

Regarding the results obtained, the hypothesis that the illusion of control negatively influences the perceived value of foresight processes has been validated. The confirmation of this hypothesis helps to understand that individual biases affect the intention of adoption of foresight processes, since they reduce the value perception of executives to these processes, even when in volatile, uncertain, ambiguous and complex environments, as is the case of the financial and technological sectors in the current market conjuncture.

In this sense, it is observed that there is a propensity of executives to carry out activities attributed to the foresight in an individual manner. This individualization has the potential to cause biased evaluations, since the intrinsic limitations of individuals can lead them to make misinterpretations. Thus, they believe that the external organizational environment is “under control” (Borges & Janissek-Muniz, 2018Borges, N. M., & Janissek-Muniz, R. (2018). Individual environmental scanning as a barrier to collective processes in organizations: A view based on the illusion of control.REGE Revista de Gestão,25(3), 321-335.). Moreover, in accordance with the literature on the topic, it is observed that there is, on the part of these executives, a low value attributed to risks, and also an overconfidence, where even if there is recognition of possible positive results to the organizational foresight, there is no interest in implementing this type of process in organizations. Executives show more confidence in their own methods and standards than in those proposed in a systematic and targeted manner, which signals a low value assignment to organizational foresight.

Other factors that were not observed in this investigation - such as barriers to implementing processes in organizations, costs and difficulties of foresight processes - possibly have a bearing on the results, especially considering the individual foresight practices being performed specifically by executives. In this sense, the individual practices of the foresight process are common (Du Toit, 2016Du Toit, A. S. A. (2016). Using environmental scanning to collect strategic information: A South African survey.International Journal of Information Management,36(1), 16-24., Borges, 2020Borges, N. M. (2020). Valor percebido a processos de Foresight nas organizações: uma visão sob a lente da Teoria da Ilusão de Controle. Tese de Doutorado Universidade Federal do Rio Grande do Sul, Escola de Administração, Programa de Pós-graduação em administração. Porto Alegre, RS. .), as they can be understood as spontaneous by many executives who seek to contribute to the strategy of their organizations. Thus, the confirmation of the hypothesis that individual foresight practices reduce perceived value to organizational practices also brings with it deeper questions regarding decision-makers’ perception of the real need to implement these practices as a process.

5. CONCLUSIONS

In terms of research contribution, this is a first step towards understanding the low adoption of foresight processes in organizations. There is still much to come, but the clarity that two very present dimensions in the reality of executives effectively influence their decisions regarding foresight serves as a basis for future investigations. In addition, the structuring of what can be considered an “individual foresight practice” helps in different investigations, especially in a field where there are difficulties in developing quantitative studies.

Although the study does not seek a direct relationship between the illusion of control and individual foresight practices, this is also a possibility for future studies, considering that both can be observed in the same individual. Another issue to be observed is that the “perceived value” construct can be deepened, since there is room for a greater opening of its antecedents in the B2B context, which would enable a better understanding of which dimensions are more (or less) affected by the illusion of control and individual foresight practices.

In terms of research limitations, the illusion of control is a widely studied individual bias in the field of psychology. Ideally the investigation of its elements takes place through experiments, which portray with greater specificity the behavior pattern of the respondents. The establishment of a construct that represents the illusion of control was based on bibliography on the subject and validated in this study. However, adjustments may be necessary taking into account that the sample corresponds to Brazilian executives, from two specific sectors, of various age groups and with diverse experience times. The analysis of the results itself, creating distinct models for these different characteristics of the respondents, was made impossible due to the size of the sample, which also represents a limitation of the study and a possibility of future studies.

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ADDENDUM 1

.
Research Instrument.

Publication Dates

  • Publication in this collection
    25 Oct 2021
  • Date of issue
    Sep-Oct 2021

History

  • Received
    06 Feb 2020
  • Reviewed
    25 June 2020
  • Accepted
    21 Dec 2020
  • Accepted
    26 July 2021
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