Performance expectation |
PE1 |
I find it useful to use delivery applications for restaurants. |
Venkatesh, et al. (2012) |
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PE2 |
Using delivery applications for restaurants increases my options. |
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PE3 |
Using delivery applications for restaurants allows me to eat what I like more easily. |
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*PE4 |
Using delivery applications for restaurants allows me to choose meals more quickly. |
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Expected effort |
EE1 |
Learning how to use delivery applications for restaurants is easy. |
Venkatesh, et. al. (2012) |
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EE2 |
Interacting with restaurant delivery applications is simple and easy to understand. |
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EE3 |
I find it easy to use restaurant delivery applications. |
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EE4 |
It’s easy for me to become skilled in using restaurant delivery applications. |
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Social influence |
SI1 |
Important people for me think that I should use restaurant delivery applications. |
Venkatesh, et. al. (2012) |
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SI2 |
People I relate to think I should use restaurant delivery apps. |
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SI3 |
People whose opinions I value prefer me to use restaurant delivery apps. |
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Facilitating conditions |
*FC1 |
I have the resources (smartphone, internet access, payment methods) to use restaurant delivery apps. |
Venkatesh, et al. (2012) |
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FC2 |
I have the necessary knowledge to use restaurant delivery apps. |
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FC3 |
The way I use restaurant delivery apps is similar to other platforms that I use on my phone. |
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*FC4 |
I can get help from others when I have difficulties using the restaurant delivery applications. |
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Hedonic motivations |
HM1 |
Using restaurant delivery apps is fun. |
Venkatesh, et al. (2012) |
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HM2 |
Using restaurant delivery apps is nice. |
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HM3 |
Using restaurant delivery apps is very interesting. |
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Price value |
PV1 |
Restaurant delivery apps are reasonably priced. |
Venkatesh, et al. (2012) |
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PV2 |
The delivery cost of restaurant delivery applications is very cost-effective. |
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PV3 |
At current delivery rates, restaurant delivery applications offer good value. |
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Habit |
HA1 |
The use of restaurant delivery applications has become a habit for me. |
Venkatesh, et al. (2012) |
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HA2 |
I am addicted to using restaurant delivery applications. |
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HA3 |
I need to use restaurant delivery applications. |
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HA4 |
Using restaurant delivery apps has become natural for me. |
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Behavioral intention |
BI1 |
I intend to continue using restaurant delivery applications in the future. |
Venkatesh, et al. (2012) |
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BI2 |
I will always try to use restaurant delivery apps when I want to order food at home. |
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BI3 |
I plan on continuing to use delivery applications for restaurants frequently. |
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Susceptibility to offers |
SO1 |
Redeeming coupons and/or taking advantage of promotional offers on restaurant delivery apps makes me feel good. |
Feng (2017) |
*SO2 |
I am more biased towards buying or becoming a customer of restaurant delivery apps that offer promotions. |
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SO3 |
Aside from the money I save, redeeming coupons and taking advantage of promotional offers on restaurant delivery apps makes me very happy. |
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Innovativeness |
IN1 |
If I hear about new technology, I try it. |
Tak and Panwar (2017) |
IN2 |
Within my social circle, I’m usually the first to try out new technologies. |
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IN3 |
I like to try out new technologies. |
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*IN4 |
In general, I am hesitant to try new technologies. |
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Convenience |
CO1 |
I prefer the application I use because it’s the easiest to manipulate. |
Experts |
CO2 |
I prefer the app I use because delivery is quicker. |
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*CO3 |
I prefer the app I use because it is the only one with my favorite restaurant(s). |
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CO4 |
I prefer the app I use because it offers the best promotions. |
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*CO5 |
I prefer the app I use because delivery is cheaper. |
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CO6 |
I prefer the app I use because it has the best coverage. |
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CO7 |
I prefer the app I use because it offers the best customer support. |
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Usage behavior |
USB |
Once a month (1). |
C. Martins, et al. (2014) |
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Once a week (2). |
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Once every 2 or 3 days (3). |
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Every day (4). |
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Several times a day (5). |
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