ABSTRACT
Objective:
to describe the process of developing a software for emergency bed management.
Methods:
a participatory research based on User-Centered Design in four stages: 1) definition of requirements and structure elaboration; 2) generation of alternatives and prototyping; 3) tests; 4) implementation. Seminars were held with health professionals between May 21, 2018 and May 31, 2019 for the preparation and assessment of software content.
Results:
the software CuidarTech KRONOS was developed for emergency bed management using the kanban methodology.
Final considerations:
this software will assist professionals' and managers' decision-making providing more reliable data to enable the improvement of work processes and the quality of patient care. Developing a bed management software is innovative in the health field, and no articles were found describing this methodology.
Descriptors:
Health Care Coordination and Monitoring; Nursing; Emergency Service, Hospital; Information Systems; Quality of Health Care
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