ABSTRACT
Objectives:
to describe the actions of the regulatory nurse in the management of waiting lines for elective surgeries in a public hospital.
Methods:
this is an experience report about the actions of the regulatory nurse in the management of waiting lines for elective surgeries.
Results:
the results of this initiative were: diminution in waiting times; elimination of discrepancies that led to access inequality; promotion of safer treatments; actions of the nurse as a manager, conducting and mediating situations between services; autonomy from the high management of the hospital with regard to the manager of waiting lists; and effective communication due to a constant feedback with the medical teams.
Final Considerations:
the management of the surgical waiting lists must be continuous and systematic, and it must be broader, to include teams that are not involved yet. This initiative can be replicated and improved in other health organizations.
Descriptors:
Health Services Administration; Waiting Lists; Technology Applied to Waiting Lists; Elective Surgical Procedures; Unified Health System