The development of training programs on system enterprise can be carried out individually or in group taking into consideration the importance of the balance between cost and benefits. Presently, people are exposed to different sorts of communication that convey multiple personal, interpersonal and group situations. For health professionals, communication is fundamental since they are constantly facing crisis situations. The article reports on the implementation of a sensitization program carried out with a group of nurses from a problematic unit, aiming at restoring their sense of self-worth in order to prepare them for team work. The program relies on two basic premises: changes are part of life and the importance of being aware of people's development. Communication is what makes possible the awareness of these changes. Such training is a continuous process and represents a challenge for health managers in search of better quality of health care.
communication; sensitization; team