ABSTRACT
This article presents the results of a survey carried out with crack users and their families regarding their perception in relation to access and assessment of the quality of services offered in hospitalizations at General Hospitals. The survey was carried out in eleven hospitals under SUS (National Health Service) in the municipalities belonging to the macro metropolitan region of Rio Grande do Sul. A quantitative approach to data collection was used in this study as well as interviews with patients and their families. The data were analyzed through descriptive statistics. Results showed user and family satisfaction in relation to access and services provided in hospitals. Such evaluation is important to support and direct public policies being developed in general hospitals, with the aim of a continuing qualification of attention given to crack users.
KEYWORDS:
Access; General hospitals; Mental health; Crack